FAQs

There a lot of thing you need to know before travel . Do not worry,let us know your concern ,we always here just for you

Below is a list of frequently asked questions by visitors while on tour.For further information please kindly contact us at any time

What happens if something goes wrong? Do you have an out of office phone number?

We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. Before your holiday we will email you out of hours emergency contact numbers so that in the unlikely event of a problem occurring you can always contact one of our staff. We also provide you with the cell phone number of your consultant so that if there is a problem you can call them and they will be able to help.

 All our guides are first aid trained and if there is a medical problem we will help to get you the assistance you need (providing you have adequate medical insurance). We ensure that we have your emergency contact information for someone at home so they can be contacted if necessary.

 There is also a western customer service manager should require their services.

 For any more questions please email enquiry@lvtravel.vn  and someone will get back to you shortly

 

What if I have special needs for the tour?
Can I find cheaper prices if I wait and book directly when in country?
What if need to cancel or change my itinerary?
How will I receive my travel documents?
Will you ever ask for more money than originally quoted?
How do I book flight ticket
How we book hotels
Day Trip and short excursion
Customize tours
How do I book and pay?
Will I be traveling on a private tour or in a group?
How can I trust the quality of the tours that I buy from LV Travel ?
Is it better to use dollars or dong for daily expenses?
Where can I change money?
What kind of currencies should you recommend?
Any recommendations for eating in Vietnam?
How safe is Vietnam?
What is the time difference?
When is the best time to have a trip to Vietnam?
How about transportation?
Who is my guide?
Are there any hidden costs, which are not mentioned? Any tipping required?
How do I pay for the trip?
How can I book a tour?
Can I have a tailor-made tour?
Where will I be dropped off following my tour?
What time will I return from my tour?
Can you arrange a pick up from a hotel mentioned in your list of complimentary pick-ups even if we are not staying there?
Can you arrange a pick up from my hotel?
I have booked on-line. How do I get my ticket/voucher?
I have booked a tour with my relative's credit card; however the voucher says "Client must carry the transaction card on the day of travel". What are my options in this situation?
How do I cancel my ticket?
Once I have booked, can I amend my booking?
Can I book special offers over the phone?
Are there any special advantages in buying tickets in advance online?
How do I pay?

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